1.1. Vatrin is a website operated by Vattrena (hereinafter referred to as “Vatrin.com”, "us" or ”we”)
1.2. Vatrin can be reached for any inquiry regarding those Terms and Conditions and matters connected to orders and purchases on the following email address: email@example.com.
1.3. These Terms and Conditions govern the selling terms of all orders placed by customer(s) (hereinafter referred to as “you” or the “Customer”) on the domain vatrin.com, any sub-domains, mobile websites or the mobile application, from the moment you place an order until payment and delivery. By ordering a product, you agree to be legally bound by these Terms and Conditions.
Please make sure you have read and understood them before placing an order.
The Customer and Vatrin are hereinafter collectively referred to as the “Parties”.
1.5. Vatrin reserves itself the right to amend these Terms and Conditions from time to time. The new version will not be retroactive and the Parties shall only be bound by the Terms & Conditions which are online the day the order is placed.
1.6. In these Terms and Conditions, the following terms shall have the meaning ascribed to them below:
a) “Site” means the domain, sub-domains of www.vatrin.com and mobile application.
b) “You” means the customer who places an order.
c) “Customer” means the individual who places an order.
d) “Working Day” means a day which is neither (i) a Friday or Saturday, nor (ii) a public holiday in the Customer’s country.
e) “Order” means the order submitted by you to the Site to purchase product(s) from us.
f) “Content” means all texts, graphics, videos, pictures and all other information published on the Site.
g) “Third Party Sites” means any site not provided by Vatrin.
h) “Contract” means the order placed by you for the purchase of product(s) in accordance with these Terms and Conditions.
i) Words imparting the singular shall include the plural and vice versa.
2. CONCLUSION OF CONTRACT
2.1. By placing an order on the site, you are offered to purchase products subject to these Terms and Conditions
2.2. You must be at least 16 years of age and ensure that all the details you provide to us are accurate.
2.3. The parties agree that the photos of the goods for sale on the website have no contractual value.
2.4. Vatrin.com retains the right to refuse any purchase request made by you for legitimate grounds such as, for example, if we are not able to process your payment or if a product becomes out of stock. If your order is accepted, we will inform you by email, as described under provision 2.5.
2.5. Our Site will guide you step by step for finalizing your purchase and placing your order. You will be informed with a recap detailing the substantial information of your order before placing your purchase. We strongly recommend you to check all the details of your order before placing your purchase as we cannot guarantee that we will be able to amend your details afterwards.
2.6. You will receive a confirmation email with all the details of your purchase once you have placed an order on the Site. This email is only an acknowledgment of your order and is not a contract of sale. A contract between us and you for the purchase of the product will be created once your order has been dispatched and left our warehouse.
2.7. Products are subject to availability. If a Product becomes out of stock between the time you place an order and the time our warehouse processes it, we will cancel the purchase of said product since it is no longer available. If this is the case, we will notify you and issue a refund.
2.8. If for any reason we are unable to fulfill your order, you will receive a cancellation email. If payment has already been withdrawn for such cancelled order, we will refund the same amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, NA-KD will contact you.
PRICING AND PAYMENT
3.1. Prices stated on the Site apply to all orders made through the Site. All prices are inclusive of VAT (where applicable). Delivery costs and any other costs which might apply will be charged in addition and are clearly displayed during the checkout process.
3.2. Vatrin has the right to change or update information at any time without any warning, including errors with prices, details and descriptions which appear on the Site.
3.3. If an incorrect information has been specified for any product you have purchased, do not hesitate to contact our customer service under the conditions laid down in provision 1.3 of these Terms and Conditions.
3.4. We offer various types of payment methods. You will be able to find all the payment methods available for your country during the checkout process.
Please note that we do not accept cash or cheques.
3.5. All payments are subject to validation checks and authorization by the payment service provider you have chosen. If the provider refuses to, or does not for any reason, authorize payment, you will then be notified by email and/or during checkout.
3.6. If the provider refuses to, or does not for any reason, authorize payment, the order will be cancelled and you will then be notified by email and/or during checkout.
3.7. Occasionally, we may provide special offers and discounts relating to certain products on the Site. The conditions of use relating to any special offer or discount will be specified at the time of issue. In the time of Offers or Discounts, the exchange or return of products is forbidden.
3.8. We reserve the right to withdraw such special offers or discounts at any time, without warning.
SHIPPING AND DELIVERY
4.1. Shipping costs will be charged in addition to the purchase price of your product, which is clearly displayed where applicable and included in the ‘Total Cost’ section at checkout.
4.2. We aim to dispatch orders within one (1) to two (2) working days following the confirmation email. Please note that dispatch time might take longer due to high seasons-sales, unexpected events or availability of product.
4.3. We will carry out a pre-authorization check on the card used for purchase to ensure there are sufficient funds to complete the transaction. The product you have purchased will not be dispatched until this check has been completed and payment has been captured.
4.4. You will receive a shipping confirmation email once your parcel has been dispatched, indicating an estimation of the time of delivery. The promised delivery time starts from the moment you receive your confirmation email.
4.5. Depending on where you are located, you will be given various delivery options. The amount of the delivery fee will depend on the delivery option and location you decide to choose. You will be able to find all the delivery methods available for your country during the checkout process.
4.6. You must provide us with a complete and accurate delivery address information as we cannot guarantee that we will be able to amend it after purchase. The customer is solely responsible for any error of delivery due to a lack of information or error on the delivery address while placing the order.
4.7. Our carriers will make every effort to deliver your order within the promised delivery time. Nevertheless, delays are sometimes inevitable. Please contact our customer service if you have not received your parcel within the promised delivery time.
4.8. Our carriers do not deliver on weekends and public holidays.
RIGHT OF WITHDRAWAL, EXCHANGE AND REFUNDS
5.1. You can exchange products for any reasons up to three (3) days after receiving your order. Exchanges are accepted for items and provided that the product is in its original condition, unwashed and that all the tags are still attached. Nevertheless, exchanges cannot be carried out for the following items: make-up, underwear, items on sale or other hygiene products.
5.2. Postage/carriage costs must be paid by the sender/customer and will not be refunded by Vatrin. Please check our return policy.
5.3. As soon as your exchange reaches our warehouse and has been processed by us, we will issue you with an e-Gift Card if you haven't used the full amount of payment. The exchange process can take up to two (2) weeks from the moment you send back your product.
5.4. Once we have processed your exchange, you will receive a credit memo email. The refund money will be added to your account’s balance, we don’t do bank refunds. We will refund the amount paid, taking into account any discounts applied to your account’s balance. The refund will not include any delivery fees you have paid. All refunds will be made using the same method of payment you used to purchase the product.
5.5. Please note that you can only exchange products purchased on the Site.
Refund in CASH
5.6 We do not allow any refunds at this time. Exchanging items is only acceptable.
LIMITATION OF LIABILITIES AND WARRANTIES
6.1. We make no warranties in relation to this Site or the information, materials, contents made available. We do not warrant that the Site will be continuously available, or the information on this Site is true, non-misleading or accurate.
6.2. Any information and contents on the Site should not be construed as Vatrin giving advice of any kind.
6.3. You agree not to use any of our products for any commercial, business or resale purposes, and we exclude liability for loss of revenue/profits, loss of contracts, loss of business, loss of opportunity or loss of reputation.
7.1. The trademarks, names and logos displayed on the Site are registered and unregistered trademarks of Vatrin. Prior written permission from Vatrin is required for use of any trademark, image or video from the Site. Thus, it is strictly forbidden to copy, reproduce, download, post, transfer or distribute any document which comes from the Site, in any ways.
8.1. We take all complaints very seriously and try to resolve disputes as soon as they arise. Customers wishing to make a complaint are encouraged to contact our customer care team as soon as possible under the conditions laid down in provision 1.3 or using the contact information on the Site ( https://www.vatrin.com/en/contact-us )
CONFLICT OF TERMS AND CONDITIONS
10.1. If there is conflict or contradiction between the provisions of these Terms and Conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section of Vatrin will no longer be valid.
11.1. If any provision of these Terms and Conditions becomes unenforceable or invalid in any jurisdiction, court or authority, the remaining provision and all other provisions will remain in full force and effect.
LAWS AND DISPUTES
12.1. These Terms and Conditions are governed and construed in accordance with Palestine’s state law.
12.2. Contracts concluded through the Site as well as any dispute arising out or in connection from them shall be governed by Palestinian law. An amicable solution (through an ombudsman system) shall be considered before any judicial remedies. In the event where this solution would fail, Palestinian courts shall have a non-exclusive jurisdiction to settle any disputes arising out from these Terms and Conditions. This provision shall not deprive International consumers from their national statutory rights.
12.3. In the event of a dispute or claim associated with these Terms and Conditions, we will comply with the decision of the Palestinian National Board for Consumer Complaints or the corresponding authority in the respective country.